Ligamension2 Privacy Policy – Personal Data Protection for Malaysian Members

Ligamension2 is a digital entertainment platform operating in Malaysia, offering online casino, Sports Betting, lottery, and other gaming services to eligible members. As a responsible platform, ligamension2 takes seriously our obligation to protect the privacy and personal data of every member who uses our services.

This Privacy Policy applies to all personal information you share with ligamension2 – whether through the account registration process, financial transactions, communications with our customer support team, use of the gaming platform, or any other interaction with the ligamension2 platform via our website, mobile app, or official communication channels.

We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of managing members' personal data. Our commitment to privacy protection goes beyond a legal obligation — it is a core value of ligamension2 that we uphold in every business decision we make.

Ligamension2 collects various types of personal information necessary to operate the platform safely and effectively. We only collect data that is genuinely needed for specified purposes and do not gather excessive or irrelevant information.

In certain situations, ligamension2 may require additional supporting documents such as a copy of your identity card, utility bill, or bank statement for identity verification purposes (KYC – Know Your Customer) to meet regulatory compliance requirements. This information is handled with an elevated level of security and processed only by authorised staff.

Personal data you provide to ligamension2 is used solely for legitimate, transparent purposes directly related to operating the platform and delivering services to you as a member. We do not use your data for any purpose you would not reasonably expect, or for anything unrelated to ligamension2's services.

• Account Management: Creates and manages your member account, verifies your identity, processes login requests, and ensures the security of your account at all times.
• Transaction Processing: Processes deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX, and other Malaysian local payment methods, and handles withdrawals of winnings to your account securely and promptly.
• Gaming Service Provision: Gives you access to all games on the ligamension2 platform, including online casino, Sports Betting (BWF badminton, Malaysia Super League football, EPL, e-sports), lottery, and Live Casino.
• Service Communications: Sending important account-related notifications, transaction confirmations, promotional communications you have opted into, and platform policy updates via SMS or email.
• Fraud Detection & Security: Monitoring account activity to detect any suspicious access or transactions, protecting your account from misuse, and fulfilling anti-money laundering (AML) obligations.
• Enhanced User Experience: Analysing platform usage patterns in aggregate (not at the individual level) to understand how to improve the interface, introduce new features, and ensure ligamension2 remains relevant to the needs of Malaysian players.
• Legal Compliance: To fulfil all applicable legal and regulatory obligations, including PDPA 2010, authority reporting requirements, and compliance with online gaming industry standards.

Ligamension2 does not sell, rent, or trade members' personal data to any third party. This principle is absolute and one we have never compromised on. That said, there are limited situations where we need to share certain information with selected third parties for legitimate operational purposes:

• Payment Gateway Provider: Transaction information required for payment processing is shared with authorised payment service providers to handle your deposits and withdrawals. These include providers such as FPX, local Malaysian e-wallet operators, and the relevant banks. All such providers are bound by strict confidentiality agreements and comply with PCI-DSS security standards.
• Technology Service Providers: Technical infrastructure service providers such as server hosting, data processing, and fraud detection systems may process certain data on behalf of ligamension2. All such providers are bound by strict data processing agreements and may only use the data for the specified purposes.
• Relevant Authorities: ligamension2 will disclose the necessary information to government authorities or law enforcement bodies when required by Malaysian law, a valid court order, or an official investigation related to platform security or criminal activity.
• Independent Audit: Independent audit bodies and certification organisations that verify the fairness and security compliance of ligamension2 may require limited access to aggregated data (not individual data) for audit purposes only.

Ligamension2 continuously invests in the latest security infrastructure to ensure the personal data of all members is protected at the highest level at all times. Data security is not merely a compliance checkbox — it is a daily operational priority we take seriously at every moment.

• 256-bit SSL Encryption: All communications between your browser or app and ligamension2's servers are encrypted using SSL/TLS protocol with a 256-bit key length – the same standard used by leading banking institutions in Malaysia.
• Stored Data Encryption: Sensitive data stored in ligamension2 databases — including payment details and identity information — is encrypted at rest using industry-grade encryption algorithms.
• Strict Access Controls: Access to members' personal data is restricted to ligamension2 staff with a legitimate business need only. All access is logged and monitored on a regular basis.
• Regular Security Audits: ligamension2 undergoes periodic security audits conducted by independent third parties to identify and address any vulnerabilities in our systems before they can be exploited.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity, intrusion attempts, or potential security threats in real time.
• Two-Factor Authentication: Ligamension2 supports two-factor authentication (2FA) as an added security layer to protect member accounts from unauthorised access.

The ligamension2 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse how members use our platform. Cookies are small text files stored on your device when you browse the ligamension2 website.

• Essential Cookies (Required): These cookies are required for the platform's core functions – including maintaining your login session, saving language preferences, and ensuring transaction security. Without them, the ligamension2 platform will not function properly. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to understand how members interact with the platform — such as the most frequently visited pages, time spent, and navigation paths. This data is used in aggregate form to improve platform design and functionality.
• Functional Cookies: Stores your personal preferences such as your preferred language, last betting table size, and display settings. This allows ligamension2 to deliver a more personalised experience on every visit.
• Security Cookies: To help identify and prevent fraudulent activity, suspicious login attempts, and cyberattacks targeting the ligamension2 platform and our members' accounts.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the ligamension2 platform. For guidance on managing cookies in popular browsers (Chrome, Safari, Firefox), please refer to the respective browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a ligamension2 member have several important rights relating to the personal data we hold about you. Ligamension2 fully respects these rights and has clear procedures in place to handle every request fairly and within the required timeframes.

• Right of Access: You have the right to request and receive a copy of the personal data we hold about you in a readable format. Requests will be processed within 14 business days from the date of receipt.
• Right to Rectification: If you find that any personal information we hold about you is inaccurate or outdated, you have the right to request a correction promptly. Data updates can be made directly through your ligamension2 account settings or by contacting our customer support team.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data from ligamension2's systems. However, such requests may be subject to legal obligations, including financial record-keeping requirements under Malaysian law.
• Right to Object to Processing: You have the right to object to the processing of your personal data for certain purposes, particularly for direct marketing. You may opt out of marketing communications at any time through your account settings.
• Right to Restriction of Processing: In certain circumstances — such as when you are disputing the accuracy of your data or objecting to its processing — you have the right to request that ligamension2 restrict the processing of your data while the matter is being resolved.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used format so that it can be transferred to another service provider if needed.

Ligamension2 retains members' personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable Malaysian law. We have a clear records management policy to ensure data is not kept longer than necessary.

• Active Account Records: For as long as your ligamension2 account remains active and for five years following account closure, in accordance with financial record-keeping requirements under Malaysian law.
• Financial Transaction Records: A minimum of seven years from the transaction date, as required under Malaysia's accounting laws and the Anti-Money Laundering Act (AMLA).
• Customer Support Communication Logs: Three years from the date of communication, to allow for the resolution of any disputes that may arise at a later stage.
• Aggregated Analytics Data: Anonymised and aggregated data may be retained indefinitely, as it no longer contains any personally identifiable information.

Once the retention period expires or the data is no longer required, ligamension2 will securely delete or anonymise it using methods that ensure it cannot be recovered or reused.

Ligamension2 strictly prohibits the use of the platform by individuals under the age of 18. Our services are not directed at children or minors, and we do not knowingly collect personal data from underage individuals.

If Ligamension2 discovers or becomes aware that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data from our systems, close the relevant account, and where necessary, notify the appropriate authorities.

Ligamension2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or the operation of our platform. All amendments take effect upon publication of the latest version of the Privacy Policy on the ligamension2 platform.

For material amendments – meaning changes that significantly affect how we use or share your personal data – ligamension2 will provide at least 14 days' prior notice via email to your registered address and through a prominent notice within the platform. Continued use of the platform after the amendment notice is considered acceptance of the revised terms.

You are encouraged to review this Privacy Policy periodically to stay informed about how ligamension2 protects your information. The "Last Updated" date shown at the top of this document indicates when the latest amendments came into effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or how ligamension2 handles your personal data, please reach out to us through the channels below. Our team is available 24 hours a day, seven days a week.

• Privacy Email: support@ligamension2.xyz (subject: "Data Privacy Enquiry")
• Live Chat: Available on the ligamension2 platform after logging in – the fastest way to get answers to urgent questions
• Response Time: Privacy-related enquiries typically receive a response within 24 to 48 business hours